How can I contact Customer Support?
We're ready to help if you have any issues with your service. You can get in touch with us in any...
How do I request additional Set-Top Boxes or Lite Boxes?
To request a new Set-Top Box or new or additional Lite Boxes, or to return any equipment, contact...
How do I change, move, transfer, or cancel my service?
You can add or remove programming packages to your current service through the Customer Portal. F...
Submit and view your service tickets
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To submit a new service ticket, log into the Customer Portal and click on Tickets (1). Then click...
Customer Portal walkthrough
This article will take you through all the options available to you through the Layer3 TV Custome...
Change your Layer3 TV account password
Log into the Customer Portal. Click on My Account and then click on Change Password.
On the fol...
Update the username or email address on your Layer3 TV account
Log into the Customer Portal and click on My Account (1). Then click on Edit (2).
You can now u...
Using the Customer Portal DVR
With the Customer Portal DVR, you can search for and set recordings for live TV movies and TV sho...
Change the name of your Set-Top Box or Lite Box
You can customize the name of your Set-Top Box or Lite Box in the Customer Portal. This is usefu...
View your upcoming service appointments
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To make a service appointment, contact Customer Care.
You can view your service appointments thro...