Reboot a Set-Top Box or Lite Box
You can reboot your Set-Top Box or Lite Box by following these steps:
From the Home screen, pres...
I see purple dots or video freezes on my TV
First, check all of your cable connections between your Set-Top Box or Lite Box and TV. Make sure...
For Me shows content I don't like
The For Me view on your Layer3 TV Live Guide uses the TV That Learns You™ feature to find TV show...
My remote control is not selecting the correct input
Please make sure you are selecting the TV input with your TV remote control (not the remote contr...
My remote control is slow to respond to my Set-Top Box or Lite Box
If your remote control seems slow to respond to keystrokes, replace the remote control batteries....
I see a black screen or a blurry or pixelated picture
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If you're seeing a black screen instead of video, there may be an incomplete conne...
I see an error message when I try to order an On Demand program
If you see an error message when you try to order an On Demand program, please contact our Custom...
I can't see any On Demand programs for a network
You'll only see On Demand programs for networks included in your monthly subscription. You can c...
I can't record an On Demand program on my DVR
You can only record live TV programs on your DVR. For information on setting a DVR recording, see...
I can't use fast forward on an On Demand program
Fast Forward may be disabled on certain On Demand programs due to programming restrictions.
I see network configuration error messages on my TV
If you see a message on your TV screen about a change in network configuration, or if you notice ...
I see an error message or different screen when I turn on my Set-Top Box
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If you encounter error messages or other issues as your Set-Top Box powers up, please contact us ...