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Customer Portal walkthrough

This article will take you through all the options available to you through the Layer3 TV Customer Portal.


 Top Bar

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The Top Bar allows you to quickly navigate to different areas of the Customer Portal.

  • My AccountView your personal information, parental controls, channels, and devices 
  • My Service: View your current subscription, additional programming, payment information, purchases, and invoices
  • DVR: Schedule DVR recordings
  • Tickets: View your support tickets or submit a new ticket
  • Help: Visit the Help Center

 Home screen

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  • Manage Profiles: View the user profiles on your Layer3 TV account
  • Need Help?: Quick links to Layer3 TV phone support and social media accounts. 
  • Tips & Hints: Tips to help you get the most out of your Layer3 TV service
  • Video Speed Test: Automated test to gauge the health of your home video network
  • Account and Service: View or edit your username and password, or view the channels you're subscribed to
  • Your Next Payment: the amount of your next bill

Account screencustomer-portal-profile-detail.jpg

  • Profile: Change your username, email, first or last name, or password.
  • Contact: Change, add, or remove phone numbers from your account; change or update your primary address; set your email and text contact preferences
  • Users:  Displays all of the user profiles available on your account
  • Parental Controls: Set a PIN to restrict certain kinds of content on your Layer3 TV service
  • Channels: See a list of all your subscribed channels
  • Devices: View your Set-Top Boxes and Lite Boxes. You can change the names of those devices or reboot them.

 


Service screencustomer-portal-service.jpg

  • Subscriptions: View your plan and additional channels, or cancel your Layer3 TV service
  • Payment History: View a list of On Demand videos you've purchased
  • Payment Options: Set or update your payment method
  • Appointments: View past and upcoming installation and service appointments

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View the Help Center and search for articles.


Tickets screen

tickets-17.pngView your support tickets, or submit a new ticket to Customer Care.


Bottom Bar

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View Layer3 TV's privacy policy, visitor agreement, and service terms and conditions.  You can also chat with Customer Support.

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