Customer Portal walkthrough

This article will take you through all the options available to you through the Layer3 TV Customer Portal.

 Top Bar


The Top Bar allows you to quickly navigate to different areas of the Customer Portal.

  • My AccountView your personal information, parental controls, channels, and devices 
  • My Service: View your current subscription, additional programming, payment information, purchases, and invoices
  • DVR: Schedule DVR recordings
  • Tickets: View your support tickets or submit a new ticket
  • Help: Visit the Help Center

 Home screen


  • Manage Profiles: View the user profiles on your Layer3 TV account
  • Need Help?: Quick links to Layer3 TV phone support and social media accounts. 
  • Tips & Hints: Tips to help you get the most out of your Layer3 TV service
  • Video Speed Test: Automated test to gauge the health of your home video network
  • Account and Service: View or edit your username and password, or view the channels you're subscribed to
  • Your Next Payment: the amount of your next bill

Account screencustomer-portal-profile-detail.jpg

  • Profile: Change your username, email, first or last name, or password.
  • Contact: Change, add, or remove phone numbers from your account; change or update your primary address; set your email and text contact preferences
  • Users:  Displays all of the user profiles available on your account
  • Parental Controls: Set a PIN to restrict certain kinds of content on your Layer3 TV service
  • Channels: See a list of all your subscribed channels
  • Devices: View your Set-Top Boxes and Lite Boxes. You can change the names of those devices or reboot them.


Service screencustomer-portal-service.jpg

  • Subscriptions: View your plan and additional channels, or cancel your Layer3 TV service
  • Payment History: View a list of On Demand videos you've purchased
  • Payment Options: Set or update your payment method
  • Appointments: View past and upcoming installation and service appointments

Help screencp-help.jpg

View the Help Center and search for articles.

Tickets screen

tickets-17.pngView your support tickets, or submit a new ticket to Customer Care.

Bottom Bar


View Layer3 TV's privacy policy, visitor agreement, and service terms and conditions.  You can also chat with Customer Support.

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